SITE MAP
ABOUT US
SUPPORT
FAQ
HOME
cPanel extends the Support offerings |
 |
| 11/18/2009 5:35:46 AM | |
cPanel is a leading provider of software that automates Windows and Linux web servers around the world. It has made announcement for an expansion of its technical support offerings. The company has made decision for expanding its technical support services in three key areas: # 24 x 7 x 365 phone support # New Live Chat features available on its website of cPanel # Reorganizing the online discussion forums and giving a technical support analyst to monitor them full-time # Technical Support is available around the clock. cPanel has already provided technical support mainly through its online, ticket-based system, offering phone support only during daytime business hours. There is a change in this scenario. The customer base is growing for the company and there is a need to expand our support team, so that we can provide our users with help around the clock. The more is the size of cPanel’s support team; it provides customers with other benefits, too. Adding more number of seasoned veterans and top talent has also allowed expanded support for migrations, bug review, direct API support as well as the direct involvement in many key areas that will be important for 2010. Phone support costs a nominal fee, which includes as many calls as needed to resolve the problem. cPanel has also implemented a Live Chat feature on its website, available to customers during daytime business hours. This free new service permits anyone on the site to send instant messages directly to cPanel’s Customer Service staff. The staff then provides quick and simplified solutions to customers’ billing and sales questions. One of cPanel’s most popular support channels, its discussion forums at http://forums.cpanel.net, has just been renovated. The customers will find the new forum layout more useful and there is a dedicated place for feature requests and we’ve improved access from mobile devices. The users of PDAs and smart phones can enjoy this enhancement by accessing the cPanel forums. This action will help users seeking advice about configuring their servers, or help with technical problems, by cutting down on response times. Tag Clouds: share web host, Share web hosting, share website hosting, web hosting, Free Web Hosting, Unlimited Web Hosting, Reseller Web Hosting, VPS Web Hosting, free website templates, Web Hosting news, Web hosting FAQ, Web Hosting Tutorials, Web Hosting Glossary, SEO TOOLS |
|
SRC: |
|
<-- Back
KVC Hosting News
